As a Customer Success Manager, you are primarily involved in the customer’s journey from pre-sales to on-boarding and continued partnership.
You liaise with our customers to ensure smooth communication and to build trusted relationships.
You are also helping our customers with technical and business issues, providing resolution in a timely manner.
In a given day you might:
provide technical pre-sales support by accompanying sales team to meetings, and giving demonstrations/presentations to prospective and existing clients
gather technical and functional requirements in order to architect and present a matching solution based on Platform.sh products and offers
assist the sales team in answering RFI/RFP and provide support in the proposal making
provide high-level support to the customers, coordinate pre-sales Support and Engineering effort and maintain high levels of client satisfaction
diagnose and debug failing applications and systems
coordinate the involvement of company personnel, including support, operations, and management resources, in order to meet account performance objectives and customers’ expectations
solve conflicts and concerns that were not solved at Customer Support level
manage workflows for handling complaints
participate in subject related conference
5+ years combined of:
Sound Like a Good Fit? We’d love to talk to you!
This is a remote job. Work from anywhere!
We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.This role encompasses some traveling in APAC region (estimated to up to 15 days per quarter).
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